Meet the Team
Sara Bennett
Job Title: Owner/Registered Manager
My mission is simple… to provide exceptional care services to individuals when they need it the most. We were founded on the principle that every individual deserves quality care and support during times of vulnerability. Our commitment is to ensure that no one experiences the same poor care that my Father experienced.
Sara’s dedication to understanding the intricacies of care provision is evident in her hands-on approach and unwavering commitment to client-centred care. She leads by example, actively engaging with clients and comprehending the challenges faced by staff on a daily basis. This empathy informs her leadership style, fostering a culture of respect, kindness, and dignity throughout the organisation.
Central to Sara’s vision is the belief that dignity should be embedded across all aspects of service provision. She has implemented policies and procedures that prioritise the dignity of clients, such as the introduction of a smart black attire uniform policy. This initiative not only respects the privacy of clients but also instils a sense of professionalism and pride in staff. Feedback from clients and insights into their experiences have guided these decisions, ensuring that dignity remains at the forefront of practice.
Nathan Ray
Job Title: Director
Meet Nathan Ray, a vital member of our family business. With his exceptional multitasking skills, Nathan effortlessly manages the intricate task of preparing our rotas. Since joining the family business in 2019, Nathan has found joy and fulfilment in his role. His primary responsibility revolves around creating and overseeing the rotas, or as we fondly refer to them, textus.
This responsibility is far from trivial, as it entails balancing the needs and preferences of both our clients and our staff members. Nathan is dedicated to ensuring that our staff members enjoy a healthy work-life balance while also ensuring that our clients receive the care they need when they need it. Matching the right caregiver with each client is a pivotal aspect of delivering the personalized care package that lies at the heart of our services.
In Nathan, we have a committed team member who goes above and beyond to uphold our commitment to excellence in care provision. His meticulous approach and unwavering dedication contribute significantly to the satisfaction and well-being of both our clients and our staff. We are truly grateful to have Nathan as an integral part of our family business.
Bethany Ray
Job Title: Accounts Manager
Bethany Ray is a key member of our team, known for her bright and vivacious personality that lights up the workplace. With a focus on accounts and client interactions, Beth plays a crucial role in ensuring the smooth operation of our financial processes, including the important task of paying everyone’s wages.
Currently studying for her NVQ3 in Accountancy, Beth is dedicated to further developing her expertise in the field. Her journey began as a carer, giving her a unique perspective on the intricacies of delivering care and the challenges it presents. This background allows Beth to bring a deep understanding and empathy to her work, making her an invaluable asset to both our team and the clients we serve.
Louise Hall
Job Title: General Manager
Meet Louise Hall, our exceptional General Manager, who proudly describes herself as “the best worker ever” – a sentiment we wholeheartedly agree with! Louise’s primary responsibility is to ensure our business adheres to the regulations set by the regulatory body CQC (Care Quality Commission), along with guidelines established by other esteemed organisations such as N.I.C.E, Skills for Care, and the HSE (Health and Safety Executive).
Her unwavering focus lies in ensuring compliance throughout the business, enabling meticulous analysis that yields valuable insights to enhance both our business operations and the experiences of those under our care. By diligently following the Health and Social Care Act, Louise ensures that we consistently meet the highest standards of care provision.
Thanks to Louise’s dedication, we have maintained a GOOD rating following rigorous CQC inspections. Our stellar reputation, largely built on recommendations and word-of-mouth referrals, speaks volumes about the exceptional service we provide. With Louise at the helm, we are committed to upholding our standards of excellence and continuously improving to better serve our community.